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‎05-24-2022 11:24 AM

HP Recommended
Product: HP EliteBook 850 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

I have purchased a 5 port USB C type hub or dock.  It has HDMI, RJ45 Ethernet, and USB-C also 2 other USB ports.  The USB ports work, I am unable to test the either net, but the HDMI and USB-C port do not work.  I'm told there are no drivers.  Windows Device Manager assigns a Realtek USB FE Family Controller to the device.  I do not understand what HDMI Alt Mode will support and now I'm not sure if either the new adapter or my laptop will support it.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2022 01:28 PM

HP Recommended

@LindaG76 

 

Your machine is compatible with

 

  • Supports maximum of three independent displays when on the HP USB-C Dock G5; Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2)
  • Supports maximum of three independent displays when on the HP Thunderbolt™ Dock 120 W G2 (through USB-C); Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2)

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎05-24-2022 01:28 PM

HP Recommended

@LindaG76 

 

Your machine is compatible with

 

  • Supports maximum of three independent displays when on the HP USB-C Dock G5; Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2)
  • Supports maximum of three independent displays when on the HP Thunderbolt™ Dock 120 W G2 (through USB-C); Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2)

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎05-25-2022 03:30 PM

HP Recommended

Thank you so much.  That does tell me that it is going to take a more powerful controller than the ones I was looking at.  I was hoping to spend less than $50 US for the controller.  I can stop thinking the one I purchased will work and go ahead and send it back.

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