USB drive data transfer pathetically slow.

[dietmar123]

Hi,

For work, I have a HP Probook 455R G6.

The USB ports are very slow, and the USB-C port even doesn't work.

all drivers are up-to-date, but still we can't write/read faster than 5MB/s.

for testing, we did a clean install (without virusscanner/...), and the issue remains the same, even when no software is installed.

Does anyone have a solution for this?  or does someone have experience with this?

Regards and thanks

[soccer_dan]

Your laptop (see Quickspecs doc -HP ProBook 445R G6 Notebook PC), has a usb-2 port on the left and 2 usb 3.1 gen1 ports on the right, and so is the usb-c port, also a usb 3.1 gen1 speed.

The usb 3.1 gen 1 ports support 5Gb/s, so it will not go any faster than that

Run HP Image Assistant and make sure BIOS and drivers are up to date, but you can't get any faster, i believe over the usb ports

[dietmar123]

Hello soccer_dan,

thanks for your response.  though, I don't think that there is no issue.

I have an external USB-C hard drive, and it is not even recognised on my PC.  It works perfectly on all other PC's.

And copying with 5MB/S to an USB3.1?  isn't that kind of slow?

I did what you said, and ran the image assistant.  But unfortunately, this didn't improve.

Any hints?

Kind regards,

Dietmar.

[WAWood]

@dietmar123 

Your transfer speeds are really LOW.  I use USB 3.0 instead of USB 3.1 and my transfer speeds are generally as follows:

1) to USB stick -- 12 to 20+ MB/s

2) To external USB drive (spinner) -- 80+ MB/s

3) To external SSD -- 140+ MB/s

So, your rate of 5 is down around USB 2 speeds -- which IS pathetic!

It's most likely drivers as recently, when I connected an external USB 3.0 drive to my PC, I got a message about how the device would work faster if connected to a USB 3 port.  I checked and it WAS connected to such a port.  So, I checked the drivers and had two different USB 3.0 hub drivers, one dated 2012!  I did an update on that driver and it was replaced by one dated 2020. Then, when I reconnected the external drive, I no longer got that message and transfer rates were in the usual range.

So, I would try to do updates of your USB drivers and see if that does anything.