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01-11-2021 05:50 AM
For work, I have a HP Probook 455R G6.
The USB ports are very slow, and the USB-C port even doesn't work.
all drivers are up-to-date, but still we can't write/read faster than 5MB/s.
for testing, we did a clean install (without virusscanner/...), and the issue remains the same, even when no software is installed.
Does anyone have a solution for this? or does someone have experience with this?
Regards and thanks
01-14-2021 09:48 AM
Your laptop (see Quickspecs doc -HP ProBook 445R G6 Notebook PC), has a usb-2 port on the left and 2 usb 3.1 gen1 ports on the right, and so is the usb-c port, also a usb 3.1 gen1 speed.
The usb 3.1 gen 1 ports support 5Gb/s, so it will not go any faster than that
Run HP Image Assistant and make sure BIOS and drivers are up to date, but you can't get any faster, i believe over the usb ports
01-15-2021 05:31 AM
thanks for your response. though, I don't think that there is no issue.
I have an external USB-C hard drive, and it is not even recognised on my PC. It works perfectly on all other PC's.
And copying with 5MB/S to an USB3.1? isn't that kind of slow?
I did what you said, and ran the image assistant. But unfortunately, this didn't improve.
01-15-2021 10:39 AM
Your transfer speeds are really LOW. I use USB 3.0 instead of USB 3.1 and my transfer speeds are generally as follows:
1) to USB stick -- 12 to 20+ MB/s
2) To external USB drive (spinner) -- 80+ MB/s
3) To external SSD -- 140+ MB/s
So, your rate of 5 is down around USB 2 speeds -- which IS pathetic!
It's most likely drivers as recently, when I connected an external USB 3.0 drive to my PC, I got a message about how the device would work faster if connected to a USB 3 port. I checked and it WAS connected to such a port. So, I checked the drivers and had two different USB 3.0 hub drivers, one dated 2012! I did an update on that driver and it was replaced by one dated 2020. Then, when I reconnected the external drive, I no longer got that message and transfer rates were in the usual range.
So, I would try to do updates of your USB drivers and see if that does anything.
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