Unable to clear fingerprint data in HP client Security Manager

[roy92]

Unable to clear fingerprint data in HP client security manager. Which is why I am getting an error "The specified identity and sub-factor are already enrolled in the database" and am unable to register my index and middle finger to set up fingerprint authentication in HP Client Security Manager. Any help would be greatly appreciated. The product is still in warranty.

[GBL84 · Accepted solution]

Hello roy92,

Welcome to Forum !!

Access BIOS using F10  Key at the start up

Login as Administrator. 

NOTE : If you have not set up ADMIN PASSWORD. Create one and right it down somewhere. Select SECURITY TAB.

Check the box. Fingerprint reset on reboot.  SAVE and EXIT

Try to register again. 

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[roy92]

That worked like a charm. Thank You very much. Do you recommend using HP Client security manager or Windows Hello for fingerpring authentication?

[GBL84]

You're very Welcome !!

 HP Client security manager should be fine. Iam using on my Laptop and works  superb.!!

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[roy92]

Sorry to bother you again but by any chance do you know how to set up HP SpareKey properly without any issues. I am trying to set it up in HP client Security Manager but I get an error message.

Here's the post that I have created for it:

http://h30434.www3.hp.com/t5/Business-Notebooks/Unable-to-set-up-Password-Recovery-in-HP-client-Secu...

[HamimXia]

Thanks!! Worked like a charm!!