Create an account on the HP Community to personalize your profile and ask a question
11-23-2021 12:30 PM
Product: x360 1030 g2
Operating System: Microsoft Windows 10 (64-bit)
I'm repurposing an x360 1030 G2 using the HP Cloud Recovery method on a drive that's been SecureErased with Win10 64 21H1. I keep seeing "Unknown USB Device (Device Descriptor Failed)" in Device Manager even after running the Driver installation process from the usb stick I have booted from and installed the OS from.
I've done all Windows Updated ran chkdsk and /scannow from Powershell (admin). There are no usb devices attached externally but still this persists - see screenshot
I've even used the Media Creation Tool to generate a 21H2 bootable and get the same result.
Any assistance would be greatly appreciated.
5 REPLIES 5
11-25-2021 05:30 AM
Thanks for the reply VH2000.
I downloaded and installed the Realtek USB and PCIe Media Card Reader Driver from HP as advised but still the issue persists.
In desperation I went for Realtek USB Audio Driver but again same result. I've run HP Support Assistant and HP Image Assistant with nothing showing up.
Don't have a Driver Manager program. Having done many scratch builds this one has me at a loss.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community