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I have a company laptop that im trying to make personal. The company is giving me the run around with unlocking. Ive tried master resetting it but its asking for a recovery key. Ive been told if i cant get the recovery key i need to do a full usb clean and reinstall windows. Someone else told me it has a bitlocker and hp should be able to give me the key. Im not sure but can someone help.

2 REPLIES 2
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Hello @Kizzyb28 

 

You need to reinstall the operating system and while doing it, you can clear format the disk to erase everything that is currently stored on the disk. Follow these instructions here (applicable for Windows 10) >> https://h30434.www3.hp.com/psg/attachments/psg/OS/605583/1/Clean%20Windows%2010%20installation.pdf

 

 

If you have a business class computer (commercial devices) such as HP Probook, Elitebook or Zbook, you can use HP Image Assistant after Windows is reinstalled to install all the firmware/drivers/software needed >> https://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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 which ones do i delete and where do i install

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