Usb-c port issues on G8, G9 and G10

[BartKUL]

Hello

We are having more issues with usb-c ports who are starting to give a wide range of issues.

Not charging the laptop, not finding external screens. No reaction from the docking. Reacting to external devices but not recognizing the device. 

-Updating drivers don't help.

-Firmware updates no difference.

Only thing that's helps is to shutdown the machine, disconnect the laptop and press the powerbutton for a full 30 sec(hardreset). And the issue is gone for a long time.

We are having this issue on g8, g9 and the g10.

Freshly staged or long in use. We updated all g5 docking to the latest version. 

Something triggers the Usb-C ports to go in "protective mode" A hardreset reset this state.

[Raj_05]

Hi @BartKUL,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[BartKUL]

Its a range of G8, G9 and G10. About 60 logged cases probably more. I will see fore some srnr

[Raj_05]

Hi @BartKUL,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[markymc1978]

Hi @Alden4,

I'm interested to know what message you sent to @BartKUL to resolve this issue.

Can you share please?

I have alot of HP Elitebook G10 laptops that suddenly stop charging via the USB-C port or become unresponsive if using a USB-C headset.

Only fix is to carryout a hard reset but having to do this every other day is not a permanent solution.

Mark

[rbussiere1]

Can I get the resolution to this also.  we are having multiple issues with HP G9, G10 and G11 laptops that have the issue with recognizing power and USB devices on both Thunderbolt 4 USB-C ports

[Poorlittlebaby]

Same issues here. What is the fix ?

[rbussiere1]

Can you share the Fix with the rest of us Please.   

[ColeCapps]

Hello, We also have around 60-80 units with the same problem. We are trying to run a business and desperately need a solution to this issue...

 

[Poorlittlebaby]

Any help would be appreciated in this matter.