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HP Recommended
HP ZBook Thunderbolt 3 Dock
Microsoft Windows 10 (64-bit)

Is there a way to get the HP ZBook Thunderbolt 3 Dock to work on other machines other than HP ZBooks? I have tried to connect it to another laptop (ASUS UX430U) with a usb-c port, but the laptop doesn't see it. I have also tried install the Thunderbolt software (https://downloadcenter.intel.com/download/27719/NUCs-Thunderbolt-Bus-Driver-for-Intel-NUC-Kit-NUC8i7...) but the software doesn't see the dock either. I have the power supply for the dock and  have confirmed it works with a ZBook.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HP did not test the HP Thunderbolt 3 dock with products other than HP laptops...However, the Thunderbolt G2 dock went through some non-HP system testing for overall compatibility... In principle as long as the laptops support Thunderbolt 3 over their usb-c ports and can receive the right power profile (voltage and current) supplied by the dock, it should work, but it's impossible to say what products will work, other than HP's - since HP does not have the ability test every possible system deployed

I work for HP. However, all opinions and comments are my own.

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3 REPLIES 3
HP Recommended

@Benjymack 

 

It is compatible with the following series of machines

 

  

 
HP Elitebook 820 G1-G2, 850 G2, 840 G1-G2, 850 G1, 1020 G1-G2, 1040 G1-G2
HP Elitebook 720 G1-G2, 725 G1-G2, 750 G1-G2, 740 G1-G2, 750 G1-G2, 745 G1-G2, 755 G1-G2, 1040
HP EliteBook Folio 9480m, 9470m
HP EliteBook Revolve 810 G1, 810 G2
HP Pro x2 612 G1
HP ZBook 14

 

More info:

 

      https://support.hp.com/au-en/document/c04959218#AbT4

 

Regards.

BH
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HP Recommended

I was looking for if someone had found a solution to the problem, or the reason why it wouldn't be compatible with any computer with a usb-c port, and if there was a way I could fix that. If someone did find a solution, I would be very glad.

HP Recommended

HP did not test the HP Thunderbolt 3 dock with products other than HP laptops...However, the Thunderbolt G2 dock went through some non-HP system testing for overall compatibility... In principle as long as the laptops support Thunderbolt 3 over their usb-c ports and can receive the right power profile (voltage and current) supplied by the dock, it should work, but it's impossible to say what products will work, other than HP's - since HP does not have the ability test every possible system deployed

I work for HP. However, all opinions and comments are my own.
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