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Wake-up from sleep

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ZBOOK G3: V6J52EC#ABA
Microsoft Windows 10 (64-bit)

The problem with my  ZBOOK G3, I cannot wakeup my laptop from sleep using neither mouse nor keyboard. The power management option either is not available or the option allow this device to wake up computer is disabled (grayed)
Thanks in advance for any help or suggestion.

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Hello @Adnan-ismail 

 

Welcome !

 

Please, review the TKB article we have here in the Community >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/HP-laptops-Sleep-mode-issues-in-Windows-10/ta...

 

Follow the steps in it, perform all steps and let me know how it goes. Provide as many details as possible.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


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Thank you for your reply,

I did all the steps but the problem still exist. I think I should change the BIOS setting to enable the mouse and keyboard to wakeup my computer from sleep mode. The exact problem is the missing tab of power management in device manager for  both mouse and keyboard.

I booted  my computer from external flash disk with Ubuntu OS to find out the source of the problem. I encountered the same issue.

Now, I'm sure the problem is in the BIOS setting, but I don't know which option I should change to fix this problem.

 

Adnan-ismail_0-1590481548256.png

 

Adnan-ismail_0-1590481635284.png

 

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Thank you for your reply

I did all steps but the problem still exist.

I booted my computer from external flash (Linux OS) to find out the source of problem. I encountered the same issue.

I think the problem is in BIOS setting but I do not know which option I should change to enable mouse and keyboard to wake up my computer from sleep mode.

 

Adnan-ismail_3-1590483672150.png

Adnan-ismail_4-1590483702330.png

 

 

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Hi @Adnan-ismail 

 

  • Apologies, I would like to be 100% certain I understand your issue - can you elaborate on the description ->  "The problem with my ZBOOK G3, I cannot wakeup my laptop from sleep using neither mouse nor keyboard."

 

Does it wake up successfully via some other means ? Most people would either close the list and then open the lid + press the power button to wake up the device.
How exactly you try to wake it up with keyboard/mouse and it is not working ?

Or do you mean that keyboard/mouse are not working after waking the unit up from Sleep mode ?

 

  • What exactly have you tried within Ubuntu  ? Can you be specific ?
Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


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As you know there are different ways to wake computer from sleep mode.

1. Open lid

2. Press power button

3. Move mouse 

2. Press a key

 

I have no problem with the first two options and every thing is OK after wakeup. Usually I move the mouse to wake my other HP laptops and with ZBOOK I cannot do that. Why?

The power management tab in device manager does not appear for keyboard and mouse 

I need to know the source of this problem to fix it.

Thank you

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I ran Ubuntu  from the external flash to if this issue is related  to the OS or BIOS setting. I encountered the same problem in Ubuntu, i.e. the laptop does not wake from sleep  using keyboard or mouse. Therefore, I think the problem is in BIOS setting

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Thank you for your update.

 

Can you go to the BIOS (F10) and then Advanced tab

Open Power Management Options

 

Ensure that the following are checked:

  • Wake when Lid is Opened
  • Wake When AC is Detected
  • Wake on USB
  • Power Control

Once checked, go to Main tab and choose Save Changes and Exit

 

Does this make any difference? Go back in Windows Device Manager option and check again ?

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer

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I applied these changes  but no change. The problem still exist.  Also,  wake on USB is not found in BIOS setting

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Hi @Adnan-ismail 

 

I sent you a private message to request additional information from you.

Please, use the mail icon next to your nickname (above) and reply there.

Your feedback and update are important.
Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks


I work for HP Inc. *** I express personal opinion only and do not speak for HP *** My location: Europe *** Volunteer

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