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Level 15
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The computer

  • Does not go into sleep mode,
  • Does not wake up from sleep mode
  • Wakes up from sleep mode unexpectedly

The issue might occur after an upgrade to or updating drivers in Windows 10.

It may happen due to many reasons -> Windows misconfiguration,  BIOS/UEFI issues,  3rd party drivers, etc......


This article is related to Intel-based computers (Intel processor, Intel graphics card, etc). Some steps may not be applicable for AMD-based devices




INITIAL troubleshooting steps


ADDITIONAL troubleshooting steps

  • After you follow the steps from the article, here are a couple of additional things you may also try :


Check Device Manager


1. Click on the Windows Start button, type and then open Device Manager
2. Locate System devices and expand the trail



3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties
4. Select Power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.



Turn off Fast Startup


Windows 8/10 start in a different way (compared to Windows XP, Vista or 7, for example) - the boot process has changed. Fast Start up is a trick to start/load your Windows faster. However, it may sometimes cause issues. Disabling Fast Start up in Windows 10 restores Windows to a slightly slower but classic more robust full start every-time you need to start your device.


  • Click on Windows Start button
  • Type control.exe and open Control Panel
  • Go to Power Options -> Choose what the power button does
  • Click on Change settings that are currently unavailable
  • Uncheck Turn on Fast Startup
  • Make sure you press  Save changes button
  • Close the window




Uninstall 3rd party security products


If they are not developed correctly, they (their drivers) might prevent Windows from going into Sleep mode properly. I am personally aware of at least 2 antivirus programs which are "responsible" for the Sleep issues.


  • Go to Control Panel
  • Click on Programs and features
  • Uninstall any 3rd party security apps (firewalls, antivirus, encryption programs, internet security suites) which you may have.
  • Restart your Windows 10 device


Scan your computer for viruses/malware/unwanted apps


.... Download and run the free ESET Online Scanner (



  • Scan your PC for viruses, threats and unwanted/unsafe applications - remove them if anything found.
  • Restart your Windows 10 computer



Try updating the BIOS/UEFI


Both UEFI and BIOS are low-level software/firmware that starts when you boot your PC before booting your operating system [Windows], but UEFI is a more modern solution. Sometimes, an update may resolve issues with the Sleep mode.



Extra steps

Check this 3rd party website / article >>



If nothing helped from the above steps

Avoid using Sleep mode - configure Hibernation


  • In sleep mode, the PC enters a low-power state and save your current condition into the PC memory (RAM) ...
  • In hibernation, your PC saves its current state to your hard drive/SSD/eMMC,
    essentially dumping the contents of its memory to a file. When you load back the PC, it loads the previous state from your drive back to memory. This allows you to save your computer’s state, including all your open programs and data, and come back to it later.
  • It takes slighly longer to resume from hibernatation than from sleep, but hibernation uses much less power than sleep. A computer that's hibernated uses about the same amount of power as a computer that is shut down. Hibernation is more stable and secure than Sleep mode.


  • Click on Windows Start button
  • Type control.exe and open Control Panel
  • Go to Power Options -> Change plan settings -> Change advanced power settings
  •  Configure your Hard Disk Drive to never turn off automatically after being idle for certain period - set the time to 0 (zero)
  • Disable/Configure automatic Sleep mode after being idle for certain period - set the time to 0 (zero) = never for both modes (when plugged in and when on battery)


  • Make sure you hit Apply/OK to save your changes



  • Go to Control Panel -> Power Options
  • Configure your PC to hibernate, not to Sleep when closing the lid or when inactive for certain period





There may be additional troubleshooting steps if you still face issues.
Post in the Community by creating new question/thread and you will receive assistance

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation