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Hello, I purchased 4 laptops from Amazon listed as new. They were unopened and came with everything one would expect from buying new laptops. However, on powering up and getting ready to image, I found that the laptops weren't holding a charge. After a quick diagnostic, it turns out that these laptops were manufactured about 3 years ago, and the warranty is showing as expired. Every time I attempt to dispute this, I am met with the error/500 page: "We're sorry HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later." I have proof of purchase, but I am unable to find anywhere else to dispute this, and there are no other forms or anything to fill out. Can you please assist? Thank you, Devin
1 REPLY 1
HP Recommended

@DevinParasol 

 

Welcome to the HP Community --

 

OK - "could be" -- we do see these on occasion.  Today's example post does come from the other side of the planet so there might not be any correlation in terms of service nodes.

 

I will forward your distress to our Moderator team.

If there is a response, look for a message here before the agent uses other means to contact you.

 

What else?

Try a different browser - for example, Try Microsoft Edge

 

==========================================================

NOTES

In general, Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

 

Warranty Dispute

 

The original warranty date is set at manufacturing and perhaps by the merchant who sells the device to the consumer.

 

If the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

NOTE: Trouble opening Dispute form? Try using the Microsoft Edge Browser

 

 HP PCs, printers - Dispute a warranty status 

 

Reference

 HP Customer Support - Product Warranty Check

Select your Region / Country

Enter the necessary information

Find and have available your receipt / proof of purchase.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 HP Product Home

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.