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‎07-03-2017 12:02 AM

HP Recommended
Product: Hp probook 450 g4
Operating System: Microsoft Windows 10 (64-bit)
I wants to check my warranty. I bought a new hp probook 450 g4 and the internet is not working correctly. As i bought it from online store. So i dont have any idea about it that it is from which country. Please check my warranty for me .
Product number is Y8A42EA#BH5
Please inform me about the country of my product. Thank you
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2017 01:03 AM

HP Recommended

Sorry none of the drivers solve the problem. Try contacting HP using the link I posted above.

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View solution in original post

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29 REPLIES 29

‎07-03-2017 01:34 AM

HP Recommended

Check warranty status here:

https://support.hp.com/us-en/checkwarranty

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‎07-03-2017 02:16 AM

HP Recommended
I knew it but i dont know the country of purchase. So what i do. I online order it so i tried by writing my country name but it didnot work. I think it is imported from some other country. Please check my product number and tell me that it is from which country.
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‎07-03-2017 02:37 AM

HP Recommended

I do not know country codes, but think this is Middle East product. I will try to find out.

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‎07-03-2017 02:42 AM

HP Recommended
Thank you very much. Do u need serial number?
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‎07-03-2017 01:07 PM

HP Recommended

#BH5 at end of Product number indicates country. I just don't have access to the list. Have asked for help.

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‎07-05-2017 10:23 AM

HP Recommended

#BH5 indicates Africa and does not the country where the unit was purchased.

 

If you contact HP Technical Support and provide them the serial number they should be able to determine you warranty status.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
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‎07-05-2017 10:52 AM - edited ‎07-05-2017 10:56 AM

HP Recommended

@Joel_R

Thanks for providing country released in. (The poster states he bought it online). It is not easy to get a call through to HP Support to ask questions,btw.

 

 His question about country is to dertermine if he can get warranty service in his area- since warranty is not usually honored in a country outside of the release. Or the owner is told they will have to ship it back to country released in to get warranty service.

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‎07-05-2017 11:42 AM

HP Recommended

Try the following link.  

 

https://support.hp.com/us-en/contact-hp/product/HP-ProBook-450-G4-Notebook-PC/10477253

 

Where it asks for your country use the country where you are currently located.  Enter your serial number and the language.

 

Click on the Show Options button to see the options available to you for HP Technical Support.

 

Joel

 

I am an HP Employee.

If you like my post, click the thumbs up.
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‎07-05-2017 11:49 PM

HP Recommended

@MUSTAFA5 

I think your Product Number is wrong- Y8A42EA#BH5 doesn't exist anywhere on HP site. I did find several online stores selling the laptop with P/N as Y8A42EA but again-I believe that is wrong.

 

Check the Service Tag attached to laptop and  verify P/N:

https://support.hp.com/us-en/document/c00033108

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