Webcam is not working

[Chris260]

 Hello,

i got a new HP Notebook and tried to make business conference with webcam.

But the is black (also in Windows system Settinges -> camera). The white LED was lighting, but there was no picture.

I think something with the driver is wrong. I also tried it many times to reinstall.

The device manager shows the webcam. If I open details it shows the following information:

The device need more installations: "USB\VID_0408&PID_5390&MI_00\6&13abca21&0&0000"

Can somebody help me?

[Dragon-Fur · Accepted solution]

@Chris260 

I assume you have checked the little door, that is, that the camera privacy door is open on the webcam, yes?

Service Guide

Page 7, item #6

At this writing, the HP Universal Camera Driver includes Windows versions through Windows 10 V1903.

I cannot automatically assume the driver will work for Windows 10 V1909, which is the latest Windows version at this writing.

Brand new commercial grade computer is under a nice warranty.  This warranty, a level above the standard warranty included with consumer grade computers, might include driver support - at least for a limited time.

If the little door is indeed open so the camera can be used,

If the problem cannot be resolved with a good Windows Update,

If the issue remains in spite of having all your HP software and drivers installed and updated,

Consider opening a case with HP Technical Support and ask for help.

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+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

References

HP PCs - Webcam Troubleshooting (Windows 10, 😎

HP PCs - Troubleshooting Windows Hello Face Recognition

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

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HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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[Chris260]

Hi Dragon-Fur,

oh my god...I didn't see the slider and didnt open it!

Thanks a lot for your help!

[Dragon-Fur]

@Chris260 

You are welcome.

The "door" feature is still relatively new, especially compared to how long webcams have been around.

You are not the only one to miss this - just the lucky one who now gets to help everyone else.  Smiling.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

Google Translation

Bitte schön.



Die "Tür" -Funktion ist noch relativ neu, insbesondere im Vergleich zu der Zeit, in der es Webcams gibt.



Sie sind nicht der Einzige, der das verpasst - nur der Glückliche, der jetzt allen anderen helfen kann. Lächelnd.


Vielen Dank für Ihre Teilnahme am HP Community Forum.

Wir sind eine weltweite Gemeinschaft von HP Enthusiasten, 
die sich der Unterstützung der HP Technologie verschrieben haben.

[RogerNorwalk]

My friend had this problem. After several attempts to solve it some one at Best Buy turned it sideways and flipped a switch on the side of the case that shuts the camera off.