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Webcam is not working

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HP Elitebook x360 1040 G6
Microsoft Windows 10 (64-bit)



i got a new HP Notebook and tried to make business conference with webcam.

But the is black (also in Windows system Settinges -> camera). The white LED was lighting, but there was no picture.

I think something with the driver is wrong. I also tried it many times to reinstall.


The device manager shows the webcam. If I open details it shows the following information:


The device need more installations: "USB\VID_0408&PID_5390&MI_00\6&13abca21&0&0000"


Can somebody help me?

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I assume you have checked the little door, that is, that the camera privacy door is open on the webcam, yes?


Service Guide

Page 7, item #6


At this writing, the HP Universal Camera Driver includes Windows versions through Windows 10 V1903.


I cannot automatically assume the driver will work for Windows 10 V1909, which is the latest Windows version at this writing.


Brand new commercial grade computer is under a nice warranty.  This warranty, a level above the standard warranty included with consumer grade computers, might include driver support - at least for a limited time.


If the little door is indeed open so the camera can be used,

If the problem cannot be resolved with a good Windows Update,

If the issue remains in spite of having all your HP software and drivers installed and updated,

Consider opening a case with HP Technical Support and ask for help.


HP Technical Support - HP Contact Information



  • Use the serial number of the device to submit the case (do not post that information on the Community).


  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.


  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.


  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  


  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.



“Everywhere” Contact Information - HP Technical Support


Open website  HP World-Wide Support

 Select your region and follow the prompts


Option – Regions


USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

  1. Sign in or continue as a guest



  1. For faster support, first submit information / case online HP Customer Support UK
  2. Contact by Phone: Contact HP UK – Phone Assist


Option - HP Support is on Facebook!

HP on Facebook


From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls



Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.


If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.


Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.


Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.







HP PCs - Webcam Troubleshooting (Windows 10, 😎


HP PCs - Troubleshooting Windows Hello Face Recognition


Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook x360 1040 G6 Notebook PC


Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.


Click Thumbs Up on a post to say Thank You!

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Hi Dragon-Fur,


oh my god...I didn't see the slider and didnt open it!

Thanks a lot for your help!

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You are welcome.


The "door" feature is still relatively new, especially compared to how long webcams have been around.


You are not the only one to miss this - just the lucky one who now gets to help everyone else.  Smiling.


Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.


Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.


Google Translation

Bitte schön.

Die "Tür" -Funktion ist noch relativ neu, insbesondere im Vergleich zu der Zeit, in der es Webcams gibt.

Sie sind nicht der Einzige, der das verpasst - nur der Glückliche, der jetzt allen anderen helfen kann. Lächelnd.

Vielen Dank für Ihre Teilnahme am HP Community Forum.

Wir sind eine weltweite Gemeinschaft von HP Enthusiasten, 
die sich der Unterstützung der HP Technologie verschrieben haben.




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My friend had this problem. After several attempts to solve it some one at Best Buy turned it sideways and flipped a switch on the side of the case that shuts the camera off.  



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