• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Elitebook Folio 1040 G3
Microsoft Windows 10 (64-bit)

I'm having issues with a new (to me) Elitebook Folio 1040 G3.

The built in webcam will run for a few seconds, then the light goes off and the image window goes blank. After a few seconds, I may get another brief image before it cuts out again.

I've tried various drivers, including the latest universal camera driver (2015.10.19041.1 Rev.A , dated Aug 16, 2020). All give the same issue.

Windows version is Windows 10 Pro,  Version 20H2

BIOS version is N83 Ver. 01.51 - 10/21/2020

1 REPLY 1
HP Recommended

I have tested the webcam under linux and it works fine, so I'm confident there is no hardware issue

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.