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07-23-2019 07:43 AM - edited 07-23-2019 07:45 AM
The hinge was weak when I bought it and so I was always gentle opening it. Guess what? -it snapped after the warranty expired!
After being driven insane by the “support” pages and virtual agents trying to ascertain my warranty info. I feel there is no other option than to inform the community of my experience in the hope they will decide against purchasing from HP in the future.
I merely opened the lid on my Envy and the stupidly designed rubbish just popped apart like it was held together with press studs.
it cannot be snapped back together because tiny pieces of brittle plastic (I ask you “what else would one choose for a part under so much stress?”) have broken, leaving the screen to bend agonisingly whenever it is opened and closed.
What annoys me most is how HP boast about their product design as if they were great at designing thin notebooks and then refuse to deal with major issues like this.
07-23-2019 09:44 AM
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