When I close the lid or put the Notebook to sleep, the power button light still on and laptop freeze

[Ali_SLO]

When I close the laptop lid or put it to sleep, the power button light stays on, the screen turns off, and the laptop becomes unresponsive and I can't do anything. What could be the issue? All drivers are up to date. I even reinstalled Windows, but the problem persists.
My laptop is ENVY 15-k009ne Notebook PC 
Product number: J8E90EA#ABV
Serial number: Edited

[zoey7886]

@Ali_SLO, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Notebook Sleep and Wake Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your notebook becomes unresponsive after closing the lid or entering sleep mode, the issue may be related to power management settings, BIOS configuration, or driver conflicts. Here are some detailed steps you can follow to troubleshoot and potentially resolve the issue:

Verify Front Power Light:

• Check if the front power light is blinking, indicating the Sleep state. Press the power button to exit Sleep.

Reset BIOS to Default:

• Reset the BIOS settings to default. This is often associated with OS power management in the Power Menu. Updating the BIOS and drivers can sometimes resolve power management conflicts.

Check Power Management Settings:

• Verify the power management settings in Windows Power Options. Disable Sleep options if the issue is resolved. You can access this by searching for "Power Options" in the Windows Control Panel.

Screen Saver Settings:

• Ensure that a screen saver is set. Sometimes pressing any key or touching the touchpad can resume activity if the screen saver is active.

Display Choice Settings:

• Verify that Display Choice is set to external video only. Toggle screen control key combination (fn + f4) or Windows logo + P to switch screen output settings.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Ali_SLO]

Thank you for your time and answering my question dear @zoey7886

Verify Front Power Light:

• I checked it, the power led backlight is on continuous and without gaps!! 

Reset BIOS to Default:

• My BIOS settings are up to date and I reset it to default settign many times, but I have this problem yet.

Check Power Management Settings:

• I checked it many times. It's all ok. I have this problem yet.

Screen Saver Settings:

• The screen saver is off.

Display Choice Settings:

 Verify that Display Choice is set to PC Screen Only.  I have this problem .

Please help me with another solutions. Those solutions above isn't efficient. Thanks a lot!!

[zoey7886]

@Ali_SLO, Welcome back — and thank you for your detailed follow-up. 🌟

I know how frustrating it must be when your laptop refuses to sleep properly, especially after you’ve tried all the basics. Let’s dive a little deeper and get this sorted together.

Here are a few more advanced steps to try:

Disable Modern Standby (if available)

Some systems with Modern Standby (S0 mode) can hang like this.

Press Win + X > Terminal (Admin)

Run: powercfg /a

If you see S0 Low Power Idle, that means Modern Standby is active.

Disable Fast Startup

This can interfere with power states.

Go to Control Panel > Power Options > Choose what the power buttons do

Click Change settings that are currently unavailable

Uncheck Turn on fast startup (recommended)

Save and restart

A few questions to pinpoint the issue better:

When the laptop "freezes," does it still respond to Ctrl + Alt + Delete or is it completely dead until a hard shutdown?

Do you use any external monitors, USB hubs, or docking stations when this happens?

Have you tried entering sleep manually (Start > Power > Sleep)? Does it behave differently than closing the lid?

We’re close — just need a little more info and we’ll get this resolved. Hang in there!

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,