Within 1 Week DC connector and Touch Screen Issue due to Curve Display

[Dileep744]

Dear Sir/Madam, 

Sir, I am Dileep Kumar Maurya as you can see in earlier email conversations and I want to tell you that I bought Brand New HP Envy 360 laptop on July 20, 2023 and within 3 days the connector in and out of DC connector port During the charger pin was getting stuck and the back panel was being removed little by little and due to the keyboard panel curve there was also a scratch on the display when I went to the offline service center it was said that you can mail or complain on the online consumer helpline Do it there, your problem will be solved. 

On July 27, 2023, we made a cause Resister in HP Support Helpline whose cause id is [Personal Information Removed] and we were asked for Snapshots, Videos, which I sent 10 Snapshots and 7 Videos in the attachment of the mail and a link was sent to us from HP and Issue was shown Live Laptop Issue by us even on live video through online link, still were dissatisfied, then Technician was sent to our address whose name was Ghanshyam and he confirmed in front of us that this is Manufacture Defect. And when asked for a copy of the bill, we also gave a soft copy of the bill, but after 3 days when I called the helpline number it was told that your cause has been closed and our senior officer did not accept it.

We again made a cause Resister in HP Support Helpline on August 9, 2023 whose cause id is [Personal Information Removed] and we were again demanded for Snapshots, Videos which I then sent Snapshots and Videos in the mail attachment but then we were told to close your Cause has been given and our senior officer did not accept it.

We have again registered this new cause on August 19, 2023, which is still active and have again sent Snapshots and Videos, whose cause id is [Personal Information Removed], and this Cause also have closed without any resolution. I have replied again as above procedure  after new cause creation.

Once again we have created ne cause on August 27, 2023 the cause id is [Personal Information Removed].

So you are requested that Laptop Genuine Defective Yes, exchange it and provide us a new laptop, otherwise we will have to go to the Consumer forum because we are very upset and Irradiated with HP service. 

Thank you

Dileep [Personal Information Removed]

[sandytechy20]

@Dileep744 

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