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Wissarut
Level 1
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Wrong delivery

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Pavillion 14t-dv000
Microsoft Windows 10 (64-bit)

Hi,

I ordered a laptop and it is supposed to be delivered on 28 Dec 2020. But FedEx delivered it to another apartment. Now the FedEx driver has been trying to search my laptop for 2 days. I  don't know what to do if they cannot bring back my laptop. Or even if he finds it but the package is already opened. 

 

The hp virtual chatting is so bad at this issue. I got a number to reach out to the hp resolution team. I keep calling for 2 days but no one picks up my call yet. 

 

Could anyone give me any advice or procedure?

How possible I could get a new laptop or reimbursement in case I cannot have it back?

In what way can I reach out to the right hp team?

 

Thank you in advance. I open to any suggestion or experience. 

HNY2021!!

 

My email: [Personal Information Removed]

 

 

2 REPLIES 2
Echo_Lake
HP Support Agent
HP Support Agent
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@Wissarut
Welcome to the HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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Wissarut
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@Echo_lake Thank you so much for hearing my problem. 

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