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HP Recommended
Zbook 17 G6
Microsoft Windows 10 (64-bit)

Upon researching this issue, I found two other users in the HP forums with the same question, but no response to the question. We have a brand new out of the box Zbook 17 G6 and the service door on the back will not open. I do not want to pry it, as it almost sounds as if the spring mechanism in th lock is faulty, and would probably result in damaging the service door to where it will not lock after forcing it.

 

Has anyone else had this issue, or have a resolution on how to get the service door on this device working?

 

Thanks,

-Nick

2 REPLIES 2
HP Recommended

to service this model, follow the instructions on the service manual: http://h10032.www1.hp.com/ctg/Manual/c06422401

 

I work for HP. However, all opinions and comments are my own.
HP Recommended

Thank you for the reply. After taking a further look at this device, the corner of the service door was actually wedged under the metal frame of the ZBook not allowing us to remove it properly. After running a plastic opener tool around the edge of the service door, beginning up towards the latch mechanism - we were able to pop it up over the metal lip of the frame, and get the service door loose. 

 

This issue can be resolved - wanted to update this status for anyone who may be experiencing a similar issue.

 

Thanks,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.