cancel
Showing results for 
Search instead for 
Did you mean: 
MatthiasLU
Level 1
6 4 1 0
Message 1 of 6
464
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

ZBook Studio X360 G5
Linux

I recently received a new laptop and one of the selection criteria for me was support for USB-C power delivery since that finally gives us the chance to use our power supplies for colleagues and friends.

 

The manual of the device lists a variety of power profiles that are accepted as input:

ZBook usb-c pd.png

I am mostly planning to do easy office work at this location so I decided to go for this 60W power supply. Now to my surprise nothing happened when the two devices were connected. Only when the laptop is in standby it would start charging. But as long as the device is turned on it doesn't do anything - not even supplying the laptop to an extend that it wouldn't drain the battery, which should only be 10W to cover (6.25W according to advertisement) and therefore a small fraction of what the power supply can deliver.
 
Only later I found out that recently an advisory about USB-C PD was published suggesting that "Sufficient power for charging varies by ZBook model, but in general is: 27W for 14u/15u, 65W for Studio, and 90W for 15/17."
In general that document is quite unspecific by also placing sentences like "ZBook battery charging may not occur or may be intermittent with any level of system load" basically saying that charging might or might not work.
 
Now I am new to USB-C PD. I was hoping it would just work, but apparently that's not the case. One small difference I noticed is that my power supply supports "5V/9V/12V/15V/20V–3A" and then matching that to the numbers in the user manual it could be that they negotiate "9V/3A" - which should still be sufficient to at least supply the machine when idling.
 
Does somebody have any experience with ZBook USB-C charging? Do the numbers needs to match exactly? E.g. the user manual specifies "3.25A" while a lot of power supplies deliver "3A" only - is that crucial?
 
 
5 REPLIES 5
TryToDoMybest
Level 7
304 301 24 70
Message 2 of 6
419
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

Hello

 

Zbook studio X360 G5 is sold with a 150W power supply with barrel connector.

USB-C PD maximum support is 100W  but it's not enough to be sure to get maximum performace out of your Zbook.

if you use 65W USB-C power supply, it may charge the battery when the computer is off or in stand-by.

is this your final goal (just charge the battery without using the computer)  or you want to charge the battery and use the zbook while running application in Windows ?

 

In the second case you should go with his 150W power supply with barrel.

 

Even the Thunderbolt Docking G2 used with Zbook Studio X360 G5 has a power supply of 230W, and the power is provided to zbook via barrel connector, not via USB-C.

 

bye

 

 

 

Reply
0 Kudos
MatthiasLU
Level 1
6 4 1 0
Message 3 of 6
391
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

Thanks for the reply. I am fully aware that a 65W power supply can't fully cover the power consumption of a laptop with a 45W TDP CPU and 50W graphics card.

 

As said I am planing to do only light office work there, so the power consumption of the ZBook shouldn't be above 10W. So it feels like I should be able to cover that power consumption plus slowly charge the battery if there's juice left. As far as I've heard e.g. MacBooks do it that way if you plug in an undersized power supply.

 

Apparently this is not the way things work with HP ZBooks and it seems I need to buy a 90W USB-C power supply to cover a 10W consumption of the machine. But I would like to save myself the hassle of sending that one back as well if there's people here with some actual experience on using thier ZBooks with USB-C.

The idea is that if I do heavier work I bring the 150W barrel connector power supply, but otherwise have a universal one around that can be used with most modern laptops - hopefully including mine at one point.

Reply
0 Kudos
MatthiasLU
Level 1
6 4 1 0
Message 4 of 6
372
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

I just borrowed the USB-C charger of a colleague which supports 65W through 20V/3.25A and that one can power and charge the laptop when it's turned on. So apparently those extra 0.25A are important.

When running a stress test on the CPU and it kept being marked as charging with some short interruptions occasionally. But those short interruptions also happened when the device was idling - only that they happened more rarely - about once per minute.

Reply
0 Kudos
MatthiasLU
Level 1
6 4 1 0
Message 5 of 6
271
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

I bought another charger that works also when the laptop is turned on and supports the following profiles:

Output : 5V / 3A

9V / 3A

12V / 3A

15V / 3A

20V / 3,25A

compatibility to 14,5 V / 2 A 20 V / 2,25 A 3,25 A 20,3 V / 3,25A 20,2 V / 4,3 A.

The other charger that worked besides small disconnects was the standard Lenovo 65W USB-C charger. So those extra 0.25A make a difference and it seems to follow exactly the documentation plus this advisory that was released later.

When connecting a USB-C PD source it takes about 3s for it to show something. If the charger is not compatible, like my 60W charger, the white LED blinks fast about 3 times and then turns off, which I didn't find in the user guide. But at least it automatically starts charging when the laptop goes into standby.

Reply
0 Kudos
thatmdee
New member
2 1 0 0
Message 6 of 6
182
Flag Post
HP Recommended

Solved!

ZBook Studio X360 G5 not charging with 60W USB-C PD power supply

Which charger ended up working?

 

I'm looking at a new USB-C charger for a power bank I have, and it would be ideal to find something that can recharge the ZBook Studio x360 for times when I'm only using it minimally.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation