• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎02-05-2021 07:21 PM

HP Recommended
Product: Z17 G5
Operating System: Microsoft Windows 10 (64-bit)

So I have a z17 G5 that will boot up until the hp logo, I can select f1, f8, f9 and the text at the bottom will show the appropriate selection like boot menu and changes when I press a different key but won’t boot past that point. I’ve tried to do a emergency bios recovery with 0 luck and also tried the 15 second power trick as well as pulling the cmos battery off of the board which is quite the process for these ones. Any suggestions or help would be greatly appreciated!

1 REPLY 1

‎02-08-2021 12:05 PM

HP Recommended

you do not mention is this is a new problem, or have had the issue since you purchased the laptop... also, can you hit f10 at power on and enter the BIOS? you mention only f1, f8, and f9... Does pressing f1 show details of your product?

I work for HP. However, all opinions and comments are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.