• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
envy 13
Microsoft Windows 10 (64-bit)

i want to notify the sad reality of care pack. while buying the laptop i got a one year care pack and the last day night i had an issue in the right hinge o f the laptop. i couldnt able to close the laptop due to the same. i checked in the hp support assistant about the warrent and i was so happy that it covers the problem. i took every possible measure to contact the customer service. i filed a complaint in the hp support assistant by myself and i tried to call them through the number..even though hp support assistant inform me that the agent will call me. this hinge issue happened in the last day night of the warrenty. and i know the same and i took all necessary measure to connect with them..but when i called them today morning it get connected and they are saying that my case is not valid..and the filing of the case should be done by them not me itseems..i felt so cheated because i did everything that i can do on that night.. but the rejecting without any valid reason

1 REPLY 1
HP Recommended

@mrenal

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.