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coverage guarantee

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Good morning, we purchased the product 868709-b21 in Italy and we have to ship it to Mexico. Is the standard warranty ok or do we have to buy another one? Thank you

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Hello @MicronaetGloria 


Welcome to the HP Support Community.


The warranty does not prevent the laptop from moving/travelling.

If you ask for the warranty coverage - generally speaking, the warranty will be valid in Italy. The service center in Mexico may not be able to repair the device due to lack of specific parts for the model.

Best would be to check with the local HP Support department in Mexico - here are contact details >>



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