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HP Recommended
ENVY m4
Microsoft Windows 10 (64-bit)

good day

two driver unknow

1. event

Se configuró el dispositivo PCI\VEN_8086&DEV_0153&SUBSYS_00000000&REV_09\3&11583659&0&20.

Nombre del controlador: null
GUID de clase: {00000000-0000-0000-0000-000000000000}
Fecha del controlador:
Versión del controlador:
Proveedor del controlador:
Sección del controlador:
Clasificación del controlador: 0x0
Id. de dispositivo correspondiente:
Controladores superiores:
Dispositivo actualizado: false
Dispositivo principal: ACPI\PNP0A08\0

 

2. driver

El dispositivo PCI\VEN_10EC&DEV_5229&SUBSYS_18EE103C&REV_01\4&84d6d9a&0&00E2 requiere más instalación.

 

please I need help

3 REPLIES 3
HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/ec-es/document/c00221735

 

For the PCI\VEN_10EC&DEV_5229 device (SD card reader), download, unzip and run the setup application from the first driver listed at the link below.

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

HP Recommended

Serial number HP ENVY m4-1015dx Rfrbd NB PC ALL -- C2M81UAR

Description
InsydeH2O Version 03.72.24F.18

 

1.

Se configuró el dispositivo PCI\VEN_8086&DEV_0153&SUBSYS_00000000&REV_09\3&11583659&0&20.

Nombre del controlador: null
GUID de clase: {00000000-0000-0000-0000-000000000000}
Fecha del controlador:
Versión del controlador:
Proveedor del controlador:
Sección del controlador:
Clasificación del controlador: 0x0
Id. de dispositivo correspondiente:
Controladores superiores:
Dispositivo actualizado: false
Dispositivo principal: ACPI\PNP0A08\0

 

2. sucessfull with driver realteck

HP Recommended

The only suggestion I can offer, would be to try the W8.1 chipset driver and see if that installs the missing device.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64380.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.