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‎11-17-2020 07:29 AM

HP Recommended
Product: ENVY m4
Operating System: Microsoft Windows 10 (64-bit)

good day

two driver unknow

1. event

Se configuró el dispositivo PCI\VEN_8086&DEV_0153&SUBSYS_00000000&REV_09\3&11583659&0&20.

Nombre del controlador: null
GUID de clase: {00000000-0000-0000-0000-000000000000}
Fecha del controlador:
Versión del controlador:
Proveedor del controlador:
Sección del controlador:
Clasificación del controlador: 0x0
Id. de dispositivo correspondiente:
Controladores superiores:
Dispositivo actualizado: false
Dispositivo principal: ACPI\PNP0A08\0

 

2. driver

El dispositivo PCI\VEN_10EC&DEV_5229&SUBSYS_18EE103C&REV_01\4&84d6d9a&0&00E2 requiere más instalación.

 

please I need help

3 REPLIES 3

‎11-17-2020 08:34 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/ec-es/document/c00221735

 

For the PCI\VEN_10EC&DEV_5229 device (SD card reader), download, unzip and run the setup application from the first driver listed at the link below.

 

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

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‎11-17-2020 12:50 PM - last edited on ‎11-17-2020 01:50 PM by Moderator

HP Recommended

Serial number HP ENVY m4-1015dx Rfrbd NB PC ALL -- C2M81UAR

Description
InsydeH2O Version 03.72.24F.18

 

1.

Se configuró el dispositivo PCI\VEN_8086&DEV_0153&SUBSYS_00000000&REV_09\3&11583659&0&20.

Nombre del controlador: null
GUID de clase: {00000000-0000-0000-0000-000000000000}
Fecha del controlador:
Versión del controlador:
Proveedor del controlador:
Sección del controlador:
Clasificación del controlador: 0x0
Id. de dispositivo correspondiente:
Controladores superiores:
Dispositivo actualizado: false
Dispositivo principal: ACPI\PNP0A08\0

 

2. sucessfull with driver realteck

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‎11-17-2020 01:10 PM - edited ‎11-17-2020 01:23 PM

HP Recommended

The only suggestion I can offer, would be to try the W8.1 chipset driver and see if that installs the missing device.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64380.exe

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