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chirqueado
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Message 1 of 3
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error updating thunderbolt 3 dock

HP Recommended
zbook 17 g3
Microsoft Windows 10 (64-bit)

hello, ive an issue where i couldnt connect my thunderbolt dock to my monitor via display port, there was no video, then i decided to update all my drivers and i came with the dock firmware update 1.41 Rev.A , the tool  updated with no errors and the display port video started working but the performance was very slow so then i recover my windows with the cloud recovery tool and created the original media installer to try a windows fresh install. the result was the same so, i found the firmware 1.53 Rev.A and when i tried to update an then i got an error, any clues on the matter?thunderbolt error.jpg

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TryToDoMybest
Level 8
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Message 2 of 3
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HP Recommended

Hello

 

latest firmware availble should be this

SP96414 , 20190527, HP Thunderbolt 3 Dock - Firmware , 1.77, Dock - Firmware and Driver

link for text file: ftp://ftp.hp.com/pub/softpaq/sp96001-96500/sp96414.cva

link for exe file ftp://ftp.hp.com/pub/softpaq/sp96001-96500/sp96414.exe

 

as sometime softpaq download is not 100% good, it may stop without error, verify that the file size is 9183 KB or even better use filezilla the download it.

 

from CVA file:

[Software Dependencies]
- The system must be running one of the following operating systems with Administrator or equivalent access: Windows 7, Windows 8, Windows 8.1, or Windows 10.
- The system must be a USB-C capable HP Commercial notebook or tablet compatible with an HP ZBook or Elite Thunderbolt 3 Docking Station.
- The system must be docked to HP ZBook or Elite Thunderbolt 3 Docking Station running on A/C power.
- A DisplayPort Display must be attached and running on an HP ZBook or Elite Thunderbolt 3 Docking Station.
- Microsoft .NET Framework 4.5 must be installed.

bye

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soccer_dan
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Message 3 of 3
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HP Recommended

also make sure you have the laptop's TB firmware updated as well - SP92196

I work for HP. However, all opinions and comments are my own.
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