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HP Recommended
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Welcome to the HP English Community --
The fingerprint reader was an OPTIONAL purchase / feature on this series.
Open
Go to Page 21
Next,
Check the Device Manager for section Biometric Devices
No Biometric Devices section = No Fingerprint reader hardware in the computer
Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area. Check your system’s user manual.
Reminder: If the system does not include the fingerprint sensor, there might be a "cover plate" box where the reader would be located.
If your system does not have a fingerprint sensor and the option is available for your model series, the sensor can be purchased and installed. Check your computer’s maintenance and service guide for the part number(s) and the procedure.
Control Panel > Device Manager > Tab View > Devices by Type > Section Biometric devices > Fingerprint sensor (if listed)
Example - Generic sample - Device Manager Biometrics (fingerprint) / Camera type
Next,
If your system includes the fingerprint reader hardware,
Check for the driver in the supported driver list -- Windows 10
Help / Troubleshooting
HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10)
Software and Drivers
Software and Drivers for HP EliteBook 840 G2 Notebook PC
Driver
Synaptics (Validity) Fingerprint Sensor Driver
Operating systems:
- Microsoft Windows 10 (64-bit)
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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Enter the device type and model name of your HP product
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HP EliteBook 840 G2 Notebook PC
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