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‎06-20-2022 05:07 AM - edited ‎07-26-2022 02:58 AM

HP Recommended

Hello @AnneKrist 

 

>sorry, your dism stuff didnt work. Found nothing and  finger still not recognised. 

The command works, but no errors were found in your case, that's all.

 

Conclusion:

Reinstalling windows will propably NOT help in your case. It could be that the fingerprint device is simply defective.

 

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‎06-20-2022 05:36 AM

HP Recommended

hi, because there is no sollution yet, i can not accept this as a sollution. It then would look like a sollution if people have the same problem, but it isnt.

the fingeprint scanner works, i can add a fingerprint. 

I will reinstall windows completely. 

thank you for your time.

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‎06-20-2022 06:23 AM - edited ‎07-26-2022 02:58 AM

HP Recommended

Hello @AnneKrist 

 

give it a try, good luck

 

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‎06-21-2022 01:57 AM

HP Recommended

ok, so i dit a reinstall of windows 10 pro. Even a format of the m.2 ssd, but there still is a windows.old map on c:.

The fingerprint works fine now. So the hardware is ok, not damaged. Sollution is reinstall windows. Drivers are installed automaticly. I will now install my software and after each program i will try the fingerprint scanner to see what causes the problem.

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‎06-21-2022 02:10 AM - edited ‎07-26-2022 02:59 AM

HP Recommended

Hello @AnneKrist 

 

Technology that excites when you do a complete reinstallation 😅

The fingerprint device and the software it uses did not work after a simple driver installation, so in your case it is/was a Windows error.

 

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‎06-21-2022 03:15 AM

HP Recommended

lol if "it should work" why are we having this conversation on this forum? i installed and removed the driver several times. No luck. 

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‎07-26-2022 02:51 AM

HP Recommended

installed 12 programs incl update 21H2 no problem fingerprint  is still working, Will keep monitoring

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‎07-26-2022 02:55 AM

HP Recommended

Good luck

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‎07-26-2022 03:05 AM

HP Recommended

Well that is too simple. If windows is the problem than Hp should make a driver update fixing the problem.  My hp elitebook 840 g1 is a bit old so i undestand they are not making updates, but that is why this support place is important. I will monitor my laptop and if i get the same problem again, i will inform other owners here. I am very happy with this laptop so i will do this for free.

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