cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
434
Flag Post

hp probook x360 440 g1 fingerprint

HP Recommended
hp probook x360 g1
Microsoft Windows 10 (64-bit)

Hellow , i have bought a hp probook x360 g1 recently , everything is fine except for the finger print , i can't use windows hello it says fingerprint scanner not found , however it's there. also when i go to device manager i can't find the sensor , i tried to install the driver and nothing happened. help me pleaase

1 REPLY 1
Highlighted
New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

Hi!

If you look at your fingerprint sensor, is it flat or curvy?

I have the same laptop, and I did some research. That's when I found out that there are "school-versions" of the laptop, not containing a fingerprint sensor and face unlock, due to security reasons.

If your fingerprint sensor is curvy and looks like this:

https://www.notebookcheck.info/fileadmin/_processed_/5/a/csm_Probook_4_75dc2d8cf0.jpg

Then your laptop does contain a fingerprint sensor, and there's another problem.

Hope I've helped!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation