09-12-2019 04:37 PM
Hellow , i have bought a hp probook x360 g1 recently , everything is fine except for the finger print , i can't use windows hello it says fingerprint scanner not found , however it's there. also when i go to device manager i can't find the sensor , i tried to install the driver and nothing happened. help me pleaase
11-07-2019 12:43 PM
If you look at your fingerprint sensor, is it flat or curvy?
I have the same laptop, and I did some research. That's when I found out that there are "school-versions" of the laptop, not containing a fingerprint sensor and face unlock, due to security reasons.
If your fingerprint sensor is curvy and looks like this:
Then your laptop does contain a fingerprint sensor, and there's another problem.
Hope I've helped!
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