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HP Recommended
hp probook x360 g1
Microsoft Windows 10 (64-bit)

Hellow , i have bought a hp probook x360 g1 recently , everything is fine except for the finger print , i can't use windows hello it says fingerprint scanner not found , however it's there. also when i go to device manager i can't find the sensor , i tried to install the driver and nothing happened. help me pleaase

1 REPLY 1
HP Recommended

Hi!

If you look at your fingerprint sensor, is it flat or curvy?

I have the same laptop, and I did some research. That's when I found out that there are "school-versions" of the laptop, not containing a fingerprint sensor and face unlock, due to security reasons.

If your fingerprint sensor is curvy and looks like this:

https://www.notebookcheck.info/fileadmin/_processed_/5/a/csm_Probook_4_75dc2d8cf0.jpg

Then your laptop does contain a fingerprint sensor, and there's another problem.

Hope I've helped!

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