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pk39
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Flag Post

left hinge separating from screen- recurring theme

‎03-04-2019 05:09 AM

HP Recommended
Product: HP Envy x360 15-BQ002AU
Operating System: Microsoft Windows 10 (64-bit)

Is HP doing anything about the left hinge separating from the screen on the Envy x360 notebooks or are they just sending quotes for repair?

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kevin-t
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Message 2 of 2
Flag Post

‎03-04-2019 09:48 AM

HP Recommended

@pk39

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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