logging off randomly

[vic99]

I am running Windows 10 on HP Pavilion 17" laptop (Product Number: F9M03UA#ABA) for more than a year. Recently, I am getting logged off randomly by the system. No new hardware or software was added. Any help would be appreciated. All I use my laptop id for web browsing.

[A4Apollo]

Hi! @vic99, Welcome to HP forums.

I understand your laptop gets randomly logged off while you are working.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned your laptop gets randomly logged off while you are working.

Try restoring the BIOS to defaults and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try the steps recommended below.

When you open ‘gpedit.msc’ from a Run-window or command prompt you can walk through the tree to ‘Computer Configuration’ -> ‘Windows Settings’ -> ‘Security Settings’ -> ‘Local Policies’ -> ‘Audit Policy’
There check the boxes for Success and Failure for ‘Audit logon events’ and ‘Audit account logon events’.

There’s a good chance you’ll see relevant events appear in the security event log from the time you were automatically logged out about why you got logged off.

Or Most probably you have switched on "Dynamic lock". This detects if you are using the computer or not and locks it if you seem to be away.

You can find this at: Settings (Windws+i) -> Accounts -> Sign-in options -> Dynamic lock

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[vic99]

I have not applied any new software or hardware. I do have windows update occurring automatically to keep my system uptodate with all of new patches.

Product Name: HP Pavilion 17 Notebook PC
Product Number : F9M03UA#ABA

Serial Number:[edit]

After having the random logout issue, I have downloaded and applied following from HP site. 

sp63396.exe (Realtek Lan Driver)
sp66123.exe (energy_power_plan)

sp71811.exe

sp71870.exe (AMD_HD_GRaphics_driver)

sp72517.exe (Realtek_wireless_lan_driver)

sp79620_BIOS.exe (BIOS Update)

The "Run" can not find gpedit.msc to turn on the events. I am running Windows 10. Also, when I launch HP PC HW Diagnostic from  the Start menu,  the diagnostic application dosen't loanch and  gives no error.

[A4Apollo]

Hi! @vic99, Welcome back to HP forums.

It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you menitoned after trying out the steps the issue still persists.

Try the steps recommended below.

1. Press Windows icon key on the keyboard, type Settings and select the top most search result.

2. Select Personalization and click on Lock screen from the left side panel of the window.

3. Click on Screen timeout settings and set the time limit or select Never from the drop down bar under Screen option.

4. Click on Power additional settings from the same page and select Require a password on wakeup from the left side panel of the window.

5. Click on Change settings that are currently unavailable from the window. Enter the administrator password if prompted.

6. Check the Don’t require a password option under Password protection on wakeup to disable entering the password every time logging into the user profile.

If the issue still persists after trying out the steps. Try performing a push button reset on your PC and check if it helps.

Note: Push button reset will not delete any saved data on your PC.

Refer this article to know more information about performing a push button reset.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[vic99]

My computer is still randomly logging me off. I cleaned the fan and my power supply was checked OK by someone at work. I see Kernel-power event in event viewer. It is a critical event. The details are below.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

  <EventID>41</EventID>

  <Version>6</Version>

  <Level>1</Level>

  <Task>63</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000400000000002</Keywords>

  <TimeCreated SystemTime="2018-03-02T01:53:52.649600800Z" />

  <EventRecordID>11993</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>my-pc</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="BugcheckCode">0</Data>

  <Data Name="BugcheckParameter1">0x0</Data>

  <Data Name="BugcheckParameter2">0x0</Data>

  <Data Name="BugcheckParameter3">0x0</Data>

  <Data Name="BugcheckParameter4">0x0</Data>

  <Data Name="SleepInProgress">0</Data>

  <Data Name="PowerButtonTimestamp">0</Data>

  <Data Name="BootAppStatus">0</Data>

  <Data Name="Checkpoint">0</Data>

  <Data Name="ConnectedStandbyInProgress">false</Data>

  <Data Name="SystemSleepTransitionsToOn">0</Data>

  <Data Name="CsEntryScenarioInstanceId">0</Data>

  <Data Name="BugcheckInfoFromEFI">true</Data>

  <Data Name="CheckpointStatus">0</Data>

  </EventData>

  </Event>

Any helpwould be appreciated. Thanks.

[A4Apollo]

Hi! @vic99, Welcome to HP forums.

Thanks for writing back to us.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned the issue still persists after trying out the steps.

Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Also, try performing a complete system recovery on your PC and check if it helps.

Refer this article to know more information about performing a system recovery on your PC.

If the issue still persists, please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[traceelement]

i have been having this problem for months.  but also have been in the process of leaving the "MAXTHON" browser and switching to the vivaldi browser.   i have finally realized that i only experience this issue after i have opened "MAXTHON" browser during the session.  MAXTHON installation also includes a service that cannot be disabled.  sessions where i didn't use maxthon never seemed to have this issue.  so i saved my bookmarks and uninstalled and so far i haven't had the f'ing random logoff b.s.. .  hold on i'm looking for a piece of wood to knock on...   idk  something to consider...  worked for me.