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Anonymous
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Message 1 of 6
608
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Solved!

new fingerprint not showing at all, and never did.

HP Recommended
HP Probook 455 G7
Microsoft Windows 10 (64-bit)

i just bought a hp probook 445 g7, and the fingerprint driver does not work, it does show up in device manager at all, windows cant find it. Ive looked in bios, no option to enable / disable.

 

Please help. 

15973493810587836064767907364190.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
100,767 39,802 13,084 27,438
Message 6 of 6
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HP Recommended

@Anonymous wrote:

Is it installable?

Incase can you link me to the a verified hp store for these parts? (HP ProBook 445 G7 Fingerprint sensor)? 


@Anonymous 

 

Please try part on page 18 of the following manual

 

    http://h10032.www1.hp.com/ctg/Manual/c06481641.pdf

 

Manual is for Intel machines, hope it works on AMD machines.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
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banhien
Level 20
Level 20
100,767 39,802 13,084 27,438
Message 2 of 6
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HP Recommended

@Anonymous 

 

Machine may have a place for Finger Print but the series does not have Finger Print reader option therefore NO sensor/reader underneath the area.

 

Manual  (what is your machine ? 445 or 455 ?

 

For 455:             http://h10032.www1.hp.com/ctg/Manual/c06611030.pdf

For 445:             http://h10032.www1.hp.com/ctg/Manual/c06611027.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Anonymous
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Message 3 of 6
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HP Recommended

Thank for your reply!

My machine is a HP Probook 445 G7.

https://support.hp.com/gb-en/document/c06616995

 

The 'instastallation guide' says in has a fingerprint reader.

 

Is it still possible for it not have it? 

i bought it from here:

 

https://www.atea.no/eshop/product/hp-probook-445-g7/?prodid=4749003

 

See 5.

15973802100462016656942652854714.jpg

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banhien
Level 20
Level 20
100,767 39,802 13,084 27,438
Message 4 of 6
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HP Recommended

@Anonymous 

 

Manuals for both do not shows part # for Finger Print. You need a right part

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Anonymous
Author
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Message 5 of 6
Flag Post
HP Recommended

Is it installable?

Incase can you link me to the a verified hp store for these parts? (HP ProBook 445 G7 Fingerprint sensor)? 

Was this reply helpful? Yes No
banhien
Level 20
Level 20
100,767 39,802 13,084 27,438
Message 6 of 6
Flag Post
HP Recommended

@Anonymous wrote:

Is it installable?

Incase can you link me to the a verified hp store for these parts? (HP ProBook 445 G7 Fingerprint sensor)? 


@Anonymous 

 

Please try part on page 18 of the following manual

 

    http://h10032.www1.hp.com/ctg/Manual/c06481641.pdf

 

Manual is for Intel machines, hope it works on AMD machines.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
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