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GuidoDrehsen
Level 1
2 1 1 0
Message 1 of 3
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Solved!

no software and drivers available for Probook 450 G6

HP Recommended
Probook 450 G6
Microsoft Windows 10 (64-bit)

there are no software and drivers available on the HP support site (support.hp.com) for the HP Probook 450 G6 (and also for the G8).
But for the Probook 450 G5 software and drivers are available.


And it is also not possible to contact the HP support for the HP Probook 450 G6 (4SZ45AV), both links below are loading endless ... (in the second link I replaced my serial number by XXXXXXXXXX) 
But the site does correctly identify my probook (part number and serial numbers are correct)

 

https://support.hp.com/de-de/contact-hp/product/hp-probook-450-g6-notebook-pc/23201167/model/3793611...

 

https://support.hp.com/de-de/contact-hp/product/hp-probook-450-g6-notebook-pc/23201167/model/3793611...

 

How can I contact the HP support in order to report this problem?


best regards

Guido

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GuidoDrehsen
Author
Level 1
2 1 1 0
Message 3 of 3
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HP Recommended

so it seems that the problem is the model number that the HP detection engine is placing inside the link.
Without the model number the drivers are found, even in the german version by replacing the en-us with de-de

https://support.hp.com/de-de/drivers/selfservice/hp-probook-450-g6-notebook-pc/23201167

View solution in original post

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2 REPLIES 2
charli3445
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Message 2 of 3
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HP Recommended
1 person found this reply helpful
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GuidoDrehsen
Author
Level 1
2 1 1 0
Message 3 of 3
Flag Post
HP Recommended

so it seems that the problem is the model number that the HP detection engine is placing inside the link.
Without the model number the drivers are found, even in the german version by replacing the en-us with de-de

https://support.hp.com/de-de/drivers/selfservice/hp-probook-450-g6-notebook-pc/23201167

Was this reply helpful? Yes No
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