cancel
Showing results for 
Search instead for 
Did you mean: 
delescja
New member
2 1 0 0
Message 1 of 4
308
Flag Post

problem rj45 dock thunderbolt g2

HP Recommended
zbook 17 g5
Microsoft Windows 10 (64-bit)

hi, 

I have a Zbook 17 G5

I have a problem with my docking thunderbolt G2 230w.

 

I have disconnections with docking

  • screen
  • audio : sound disappears at launch of the kvideo for 3 seconds. After it's ok 
  • lan : lose connection

I tested 3 docking. I have the same problem

I tested an other PC ans it's the same

 

Do you have an idea ?

 

thks

 

3 REPLIES 3
soccer_dan
Level 8
Level 8
1,195 1,195 74 154
Message 2 of 4
Flag Post
HP Recommended

if you have updated the ZBook BIOS, you may have a problem with the TB dock's usb-c/barrel cable... in the earlier production life there was a problem with the cable connectors that could disconnect if moved slightly... i would open a case with HP support and ask for a dock cable replacement... they are easy to replace from the bottom of the dock

I work for HP. However, all opinions and comments are my own.
delescja
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

thks for your help.

 

But the cable is attached with the docking. I have Station d’accueil HP Thunderbolt 230 W G2.

 

 

0 Kudos
soccer_dan
Level 8
Level 8
1,195 1,195 74 154
Message 4 of 4
Flag Post
HP Recommended

the usb-c combo cable is attached to the thunderbolt dock, but can be replaced by removing the bottom unscrewing a simple screw... once that is done, you will see the same connection usb-c plus barrel connector connected under the dock... 

I work for HP. However, all opinions and comments are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation