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- problem rj45 dock thunderbolt g2
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06-24-2020 02:24 PM
hi,
I have a Zbook 17 G5
I have a problem with my docking thunderbolt G2 230w.
I have disconnections with docking
- screen
- audio : sound disappears at launch of the kvideo for 3 seconds. After it's ok
- lan : lose connection
I tested 3 docking. I have the same problem
I tested an other PC ans it's the same
Do you have an idea ?
thks
07-02-2020 11:27 AM
if you have updated the ZBook BIOS, you may have a problem with the TB dock's usb-c/barrel cable... in the earlier production life there was a problem with the cable connectors that could disconnect if moved slightly... i would open a case with HP support and ask for a dock cable replacement... they are easy to replace from the bottom of the dock
07-06-2020 06:16 AM
the usb-c combo cable is attached to the thunderbolt dock, but can be replaced by removing the bottom unscrewing a simple screw... once that is done, you will see the same connection usb-c plus barrel connector connected under the dock...
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