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idtinan
New member
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Message 1 of 3
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shipment delayed

HP Recommended
pavilion x360
Microsoft Windows 10 (32-bit)

I've bought this laptop on January 19th, it was originally estimated to ship on the 10th of February. But on that date, I contacted their customer service, they said it's delayed since there's problem with the post office. I don't think this is acceptable because people need their laptops to do work or school. I just want to say it is a poor practice to delay customer's orders because people planned their schedule a head of time, and the delay really ruined the plans, it's frustrating. I really wonder when's my laptop gonna come, some people claimed it takes a few weeks, mine has almost been a month.

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi @idtinan

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Have a great day! 

Asmita
I am an HP Employee

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pevsonic
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Message 3 of 3
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Doesn't surprise me - my zBook was stated as "expected" 2-3 weeks delivery and took 8 in the end....! I know there's supply chain issues with Intel CPU's especially at the high end. You can't even buy i9 and Xeon based laptops from Lenovo until Q2 as a result apparently! 

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