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‎12-22-2020 08:47 PM

HP Recommended
Product: HP Laptop 15-di0xxx
Operating System: Microsoft Windows 10 (64-bit)
this product is working slow it takes time to start and has 4gb ram,938gb disk,i3 8th gen cpu. please help me or tell me how i can exchange this laptop its 6 months warrentty is remaining
1 REPLY 1

‎01-05-2021 06:57 AM

HP Recommended

@Ja_11

 

I reviewed your post and I understand that the computer is running very slow.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below link.

 

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=computer-slow

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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