• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-24-2021 07:06 PM

HP Recommended
Product: EliteBook 8470w
Operating System: Microsoft Windows 10 (64-bit)

I have a seller refurbished HP EliteBook 8470w, Windows 10 Pro x64, 20H2, Build 19042.870, Product number A3B76AV, Serial number CNU327B3JY. What is the latest version of HP 3D Drive Guard that will run under this version of Windows 10, if any? I recently replaced the HP S700 Series, 500 Gb SSD that the seller replaced the original HP OEM HDD, with, with a brand new 500 Gb, HP OEM, 7200 RPM HGST HHD, that I purchased from the HP Parts Store. Thank you.

1 REPLY 1

‎03-24-2021 07:09 PM

HP Recommended

Hi:

 

You can try some of these suggestions to get the driver to work right on W10...all of these models use the same hardware version of the 3D driveguard device (HPQ6000).

 

HP Mobile Data Protection Sensor - ACPI\HPQ6000 - HP Support Community - 7994294

 

Solved: HP 8570w Accelerometer driver not working - HP Support Community - 7138204

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.