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myavatar
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zbook 15 g6 with thunderbolt 3 dock locks up

HP Recommended
zbook 15 g6
Microsoft Windows 10 (64-bit)

updated bios per 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g6-mobile-workstation/22892887

updated the lone driver for thunderbolt in the same link and many other updates.

 

Thunderbolt 3 dock has a display port monitor connected

the computer will lock up after an hour or two with the laptop screen flickering. No mouse, keyboard inputs work.

 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-dock-with-thunderbolt-3/11122586

 shows updates for the thunderbolt firmware, but they are older than this computer. Is there a newer version for zbook 15 g6. Trying these updates doesn't complete properly

 

Capture.PNG

 

thanks for your inputs

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soccer_dan
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HP Recommended

Your dock is the 1st gen TB dock... I would update the Zbook while the dock is unplugged with HP Image Assistant... Make sure that all is updated, including the BIOS AND all drivers, and Intel components... then, plug in the dock and run HP Image Assistant again to see if it finds additional dock related updates to do

 

then, run the dock f/w updater

I work for HP. However, all opinions and comments are my own.
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myavatar
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Thanks for the suggestion. Unfortunately, the same problem occurs after doing the updates as suggested.

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