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Locked

‎01-25-2019 03:57 PM

HP Recommended
Product: hp zbook 17G2
Operating System: Microsoft Windows 10 (64-bit)

have a problem i get a HP Zbook 17 G 2  but it has a bios locked . how can i unlock ???

need help thanks 

1 REPLY 1

‎01-25-2019 05:18 PM

HP Recommended

Welcome to the HP Support Community @yamill_pecord 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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