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- HP EliteDisplay E243m 23.8-inch Monitor Web Cam not working

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12-15-2021
08:28 AM
- last edited on
12-17-2021
05:46 AM
by
JessikaV
Product: HP Z240 SFF and EliteDisplay E243m
Operating System: Microsoft Windows 10 (64-bit)
Simply cannot get my webcam working (at all).
1.Installed the latest drivers
2.Replaced the USB A to USB B cable
3.HP sent a replacement monitor - no change
4. I do get an error trying to install the camera firmware: "SPCA_FWUPDATE has stopped working"
5.When I try and install the webcam software i get webcam not found
The only other thing I can think of is I am using HP cable DVI- to DVI, maybe the WebCam only works with an HDMI cable connection????
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