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‎04-29-2021 04:34 PM

HP Recommended
Product: HP Pro One 600 business PC
Operating System: Microsoft Windows 10 (32-bit)

I want to connect my Samsung Galaxy S20 FE phone via USB to my HP Pro One to download pictures.  When I plug the USB into my computer, it does not recognize my phone.  Why?

1 REPLY 1

‎04-29-2021 11:08 PM

HP Recommended

do other usb devices work in the usb port? if so the problem is not with the computer but the phone or phone usb cable

 

when most modern phones are connected to a computer the phone will ask what do you want to do, file xfer, charging, or whatever, and ask if the selected setting should be used once or always

 

please recheck your phone and determine how it's configured

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