HP Smart printer program

[republicsfury]

I just wanted to say that I'm so dissatisfied with the HP Smart program that, after YEARS of loyalty to HP, I'm no longer going to purchase an HP Printer. I loved the Wolf Series, great stuff. The innovation on security, great. With you all the way. When you went away from a simple interface to a very complex program that takes something that should be easy, and turns it into a nightmare... I have to say you're going down the wrong path. 

My buddy had the same experience with his Brother software. So Brother is out too. 

I DON'T CARE if I have to buy a machine that is 10x more expensive. I will not put up with this garbage. I'm out... simple. The problem is that most people who switch, well... they never come back. That's probably where I'm at. I love my computer, but it's time to buy another one. And based upon my experience with the printer, which is a Piece of Junk, I gotta say. I'm probably going to switch to a different mfg for my computer as well. Sad to see the turn of events... but I'm not going to put up with this from a thing that is supposed to make my life easier... and all it does is make it more frustrating.

Thanks for all the good years. See ya.

[TheOutlawed]

Hi @republicsfury 

I completely get where you're coming from on the HP Smart program. Software is supposed to make life easier, not turn simple tasks into a battle. It's super frustrating when you've been loyal to for so long to HP, and whose products you genuinely liked (like those Wolf Series computers!), totally drops the ball on something as basic as the software.

It's a huge deal when a bad experience with one product (the printer) makes you want to switch brands for another big purchase (your next computer).

To help us dig into this, could you tell us more about:

1. What specific tasks (like printing, scanning, maintenance, or setup) have become complex or frustrating for you with the HP Smart interface?

2. What was it about the previous "simple interface" that you found so much better or easier to use compared to the current program?

Lastly, do let us know if there is anything that we could do to help.