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poshsimon
Level 1
2 2 0 5
Message 11 of 25
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Does HP take any notice of these forums, or are we wasting our time?

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Sanchai
Level 3
45 39 0 13
Message 12 of 25
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Yeah nobody at HP care. No one reply. I wrote to Xavier M but just silent

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bananacy
Level 3
37 19 2 7
Message 13 of 25
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I think i fixed my issue by putting the two edge folders in the exceptions list. Then under Quarantine list i removed the files from there.

 

1.PNG

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Sanchai
Level 3
45 39 0 13
Message 14 of 25
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Can you outline your method in more details so that I can follow. In face the Program Files (x86)\Microsoft is in the exclusion lis5 of Wolf Security already. I puts it there to allow me to install Edge update. But the notificationcation stated that HP Sure Sense Service restore file fail still pop up. There is no more files in the quarantined list in HP Wolf Security.

 

so if you resolve this annoy8ng notification issue, please ougliness your workaround.

 

thank in advance

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Dragon-Fur
Level 16
Level 16
35,893 20,882 3,343 12,079
Message 15 of 25
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@Sanchai 

 

Edits - Update last portion of the message

Edits 2 > Clarify that Sure Sense is an application in Windows Start

 

The Sure Sense software watches over your browsers and is available on a limited number of systems.  

 

Many computers never have Sure Sense installed and simply depend on other security software.

 

Its use is voluntary.

 

Presumably the latest version of the software (available in category Software and Drivers) fixes the issue with Edge. 

For me, that worked (Uninstall Sure Sense > Restart > Install new version > Restart).

 

That said, removing and reinstalling apparently does not work for everyone.  OK.

 

Workaround - Options

 

1)  Uninstall the software and use the browser's own security and your computer's security software to watch over your browsers.

 

For example:

Windows key > All Apps > Scroll / Search for HP Sure Sense > Right-Click > Uninstall

Restart the computer and log in

 

Control Panel > icon view > Programs and Features

Click on Sure Sense Installer > Uninstall > Restart the computer and log in

 

2) Leave the Sure Sense software installed and add the offending folder(s) / file(s) to the Exclusions list.

 

The proposed solution works whether you choose to place the entire Edge folder into Exclusions or if you just exclude the files that are placed in temp when the Edge application is updating.

 

Example - Sure Sense - Add folder to Exclusions list to allow Edge to update

 

Windows Start > All Apps > Find and open the application

Open Sure Sense > Settings 

Scroll down...

Advanced > Edit Exclusions

Add > Select Add Folder > Browse and add folder (or just the files, if preferred)

 C:\program files (x86)\Microsoft\Edge

 

Edit - Update Example

Sure_Sense_Settigs_Exclusions_2Sure_Sense_Settigs_Exclusions_2

 

If you want to use the individual file names, get those from the log reports from a previous Sure Sense run.

In the case of the example, the Edge browser is protected by other security software on the computer and is not used as a main browser selection.  The choice was made to simply exclude Edge folder from the checkpoint.

 

If you use the file names - know that file names might stay the same but the individual temp sub-folders change names for each particular update version.  See the example from @bananacy 

 

If you prefer, Leave in the main Edge Folder and only Exclude the Temp folder.

C:\program files (x86)\Microsoft\Edge\Temp

 

Yeah, but...

Just uninstall the Sure Sense software.

Your computer security software that protects your Operating System doesn't just "stop" at the browser.

Browsers also carry a certain amount of security for themselves.

Choice.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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jgch
Level 1
9 1 0 0
Message 16 of 25
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I tried the same, but it worked only for one reboot.

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PoisonPen
New member
1 1 0 0
Message 17 of 25
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Same problem.

 

I can't get to the screen shot posted above titled "HP Sure Sense". Am not sure how you get to that.

 

What I did was run HP/HP Sure Sense Service from the Windows Start button

 

Oddly, this gives you a Window titled HP Wolf Security (Administrator)

 

PoisonPen_0-1615931740851.png

 

From Settings, I've added the above folder. Will see if that works.

 

You can also turn off notifications by going to the Notifications tray and clicking on the offending notification, then clicking on the settings icon and "Turn Off All Notifications for HP Sure Sense Service".

 

EDIT: Above graphic is blocked on my PC.

 

The folder I added was C:\program files (x86)\Microsoft\Edge

 

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siletzspey
Author
New member
3 2 0 1
Message 18 of 25
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With ~30 alerts this morning about not being able to restore some files, I gave up and uninstalled Sure Sense.

 

Between MS security protections, Norton 360 and a SonicWall firewall, Sure Sense seems more a liability than an asset. Hopefully the product team gets on the ball and addresses the concerns being expressed in this and other support forum threads.

 

--tg

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ittechl
Level 1
2 2 0 1
Message 19 of 25
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Hello we done the exclusions as per the screenshot okay afterwards but the next day same errors

Please assist

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Sanchai
Level 3
45 39 0 13
Message 20 of 25
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You must u install Sure Sense Installer, r3boot, then reinstall it to get the notification to stop

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