-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Business PCs, Workstations and Point of Sale Systems
- Re: HP Z420 shutdown after startup

Create an account on the HP Community to personalize your profile and ask a question
06-04-2018 12:36 AM
HP Z420 shutdown after startup.
The hdd lights up green. Powerbutton is not working.
No matter how long I hold the power button (20seconds), the computer will not turn on, only the green HDD LED will glow continuously green.
When I pull the power cord, the HDD LED will stop glowing after 10 seconds.
When I reconnect the power cord, the computer will automatically turn on and after 2-3 seconds the computer turn off. The green LED lights up again.
No beeping.
Battery removed from the motherboard, graphics card & ram removed, did not help unfortunately.
Does anyone have an idea what it could be?
Thanks!
Solved! Go to Solution.
Accepted Solutions
06-04-2018 01:42 AM - edited 06-04-2018 01:43 AM
if the system starts up, then immediately shuts down the cause is usually a defective power supply or a motherboard issue that is power related
(if it gets to the windows loading screen, then the issue is a corupt OS, reinstall)
try removing all pci-e cards (including video) disconect all hard drives, and remove all ram
you want nothing connected to the power supply except for the bare motherboard
then try powering on, (ignore any flashing lights or beeps due to missing ram)
does it power on and stay on longer this time?
if so add just the minimum of ram and retest (you want to add parts back one by one testing each time till failure)
if not then it's most likely the pwr supply or motherboard
06-04-2018 01:42 AM - edited 06-04-2018 01:43 AM
if the system starts up, then immediately shuts down the cause is usually a defective power supply or a motherboard issue that is power related
(if it gets to the windows loading screen, then the issue is a corupt OS, reinstall)
try removing all pci-e cards (including video) disconect all hard drives, and remove all ram
you want nothing connected to the power supply except for the bare motherboard
then try powering on, (ignore any flashing lights or beeps due to missing ram)
does it power on and stay on longer this time?
if so add just the minimum of ram and retest (you want to add parts back one by one testing each time till failure)
if not then it's most likely the pwr supply or motherboard
06-04-2018 02:11 AM
All steps done. Still the same issue. Just Powersupply to motherboard connected.
It seems that the motherboard or powersupply are not working anymore.
I'll try to replace the powersupply.
Thanks for your help!
06-06-2018 05:05 AM - edited 06-06-2018 05:46 AM
sometimes just unseating/reseating all connections can fix a power/no start issue
one would think that appon seeing a massive dust buildup in a computer that cleaning it would be a good first step and that mentioning a large dust buildup when asking for help might also be a good idea
remember folks, the quality of the help received is based on a large part ,.. what information "YOU" provide