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07-06-2018 12:24 PM
Got a problem when updating HPDM 4.7 from SP8 to SP9
The update works fine, but when I try to start the console after the update:
The HPDM console won't start anymore.
Got Java version 8 - update 171.
Windows 10 - 1803
Solved! Go to Solution.
07-11-2018 12:57 AM
Can you post the Console.log and Server.log for troubleshooting?
Is there any error message on the screen?
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07-12-2018 11:08 PM - edited 07-13-2018 12:04 AM
No error messages
In the console.log
2018-07-13 07:55:33 [main ] INFO Console - HP Device Manager Console Version: 4.7.3610.29141
2018-07-13 07:55:33 [main ] WARN Console - java.io.FileNotFoundException: ..\lang\en_US \commonMsgs_en_US .properties (Det går inte att hitta sökvägen)
The path to this file is:
"C:\Program Files (x86)\HP\HP Device Manager\Console\lang\en_US\commonMsgs_en_US.properties"
05-24-2019 06:51 AM
I've got the same problem. I have a new installation of HPDM and afterwards I tried to install the lastest SP (SP11), but afterwards I was not able to oben the HPDM console anymore.
I figured out, that SP8 is fine, but SP10 and SP11 won't work on my server. The server is a fresh 2016 Windows Server with the latest patches.
Any idea what the problem is?
06-25-2019 10:50 PM
Under some situations, the upgrade process has a problem creating folders in %ProgramData%. Please check if the path exists: C:\ProgramData\HP\HP Device Manager\Console\conf. If not please manually create this folder and then run the SP11 installer again. And then try to launch the Console.
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