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Equit
Level 2
17 12 1 1
Message 1 of 4
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Solved!

HPDM - Not discovering T530 ThinOS Devices

HP Recommended
t530
Other

I have a new WIndows Server 2016 Standard installation with HPDM 4.7 SP8 installed using SQL Express.

All services are running:
hpdm1.JPG
hpdm2.JPG
HPDM3.JPGhpdm4.JPGhpdm5.JPGhpdm6.JPG

 

But it won't discover my devices.
In the DHCP pool it show's my devices:
hpdm7.JPG

Even after a factory reset it still won't discover my devices.
I can ping them from my server.

If I manually add them I see the following:
hpdm8.JPG

When I try to send Get Asset Information, it just stays orange and won't complete...

hpdm9.JPG

 

Please help... since i'm stuck on this issue for days now.

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Skyiron
Level 1
5 4 1 0
Message 2 of 4
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HP Recommended

Hi,

 

Maybe its related to network and firewall port allowance between HPDM and ThinClient?

Have you tryed HPDM port check tool?

As example to check if HPDM Gateway on a server is reachable from HPDM Agent on your T530 device.

 

View solution in original post

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Skyiron
Level 1
5 4 1 0
Message 2 of 4
Flag Post
HP Recommended

Hi,

 

Maybe its related to network and firewall port allowance between HPDM and ThinClient?

Have you tryed HPDM port check tool?

As example to check if HPDM Gateway on a server is reachable from HPDM Agent on your T530 device.

 

View solution in original post

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Equit
Author
Level 2
17 12 1 1
Message 3 of 4
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HP Recommended

this was a double post 🙂 It was solved by the same solution as you have provided. Thx !

Skyiron
Level 1
5 4 1 0
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HP Recommended

Great! :generic: 

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