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08-01-2018 11:42 AM
Per the warranty lookup it says I have 2 months left, but when i try to open a case, it says HP no longer services my pc. The hard drive has bad sectors, so how do i get a replacement hard drive since it is under warranty?
08-01-2018 03:40 PM
Allow me to welcome you to the HP forums!
Sorry, but this is just a community self-help forum staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.
For these issues, you will need to contact HP Customer Support directly.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
08-03-2018 09:02 AM
the G1 series has been out of warranty for quite some time, at least 3 years (it was released end of 2013) so there would be no warranty on the base system. unless a HP extended carepack warranty was bought.
was this drive bought at a later date? and if so from where?
08-04-2018 02:11 AM
Surely a warranty is based on purchase date, not when a system was released for sale.
In any case, the OP states HP's system indicates he still has (had) 2 months left on his warranty but is having issues getting that listed warranty honored.
08-04-2018 05:12 AM
HP EliteDesk 800 G1
i noted that this system was released towards the end of 2013, and can have a 1 to 3 year warranty, it's now 2018 and while i don't know the year they stoped making the G1 i do know it's no longer in a standard HP warranty and if it's somehow under a extended warranty (which is unlikely but possible i guess) it's either out of support or at the end
many people confuse a HP authorised reseller warranty with a HP warranty, i have also seen cases where people have bought a HP branded drive or acessory from HP or a 3rd party at a later date and think that the part will be covered by the computers warranty instead of having it's own warranty period.
while HP will use a customers receipt usually for warranty support, they also look at the date the system was first available and when the system was discontinued. This prevents people from claming they just bought a HP system made in 2010 so it should still be under warranty
I have also seen cases where HP lists the system as out of warranty, but the owner's receipt date may show a date that says it's seill in warranty. these cases are usually decided by HP in the consumers favor if HP feels that the consumer is not trying to "scam" them