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Altrad-MG
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How to report a corrupt SoftPaq

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We are using HPCMSL to download all the BIOS and drivers for our HP laptops and workstations and this is working great. Unfortunately for one particular SoftPaq (sp123469.exe) its stating that the file has an invalid or missing signature and upon checking its properties, it looks like the digital signature is indeed invalid. Can anyone advise how these are reported so they can be fixed? This particular SP is a video driver need for 8 models we currently have.

 

Screenshot 2021-09-03 123922.png

 

Thanks

Michael

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Paul_Tikkanen
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Hi, Michael:

 

I recommend that you report the problem to the HP executive team at the link below so that they can route it to the applicable department for a reply.

 

Executive Team: CEO email | HP® Official Site

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Paul_Tikkanen
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Hi, Michael:

 

I recommend that you report the problem to the HP executive team at the link below so that they can route it to the applicable department for a reply.

 

Executive Team: CEO email | HP® Official Site

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Altrad-MG
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Thanks, I've sent them an email with the same information.

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Paul_Tikkanen
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You're very welcome.

 

Generally how the reply system works, is you will get an automated reply and be assigned a case number.

 

Then someone from HP will reply to your inquiry.

 

I've used the system a couple of times myself.

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Furrkan
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Hey,

 

why is this marked as solved?

 

Im currently trying the same thing, and i also realized that the same sp123469.exe has invalid signature.

 

Any ETA for the fix? Thanks


Furkan

 

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Paul_Tikkanen
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Hey, @Furrkan 

 

This is a peer to peer forum.  I do not work for or represent HP.

 

You can do the same thing, and contact the HP executive team at the link above and report the problem.

 

The question was marked as solved because the question was how to report the problem, not how to fix the problem.

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