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HP Recommended
z420
Microsoft Windows 7 (64-bit)

When I try to upgrade the HP PC Hardware Diagnostics after uninstalling the old one and as in the picture I get asked for this. I downloaded the file from the HP website.

 

Screenshot-2019-11-03-23.59.jpg

Above The Firehouse
6 REPLIES 6
HP Recommended

do you have a HP_Tools partition by chance? if so try this

 

You can remove the HP_TOOLS partition as follows.

 

Hold down the Windows key and press R.  Type diskmgmt.msc and hit enter.

 

In the lower ( graphical ) pane showing the partitions, right click the HP_TOOLS partition and select Delete Volume.

 

When done, this will leave an entry for 'Unallocated Space'.

 

You can then right click the C partition and select Extend Volume to add the Unallocated Space back to the C partition.

HP Recommended

I will have to look. This is a ssd I cloned from a raid 0 drive on my pavilion elite that I threw in the z420. 

Above The Firehouse
HP Recommended

Nope, no hp tools partition but there is 95g unallocated space

Above The Firehouse
HP Recommended

you may have had a hp tools partition that was deleted/formatted

 

try this trick,....note the current version number of the installed hp tools and see if you can find the installer for that version

 

then run that installer, it might update the registry entry that exists for the current hp tools allowing a uninstall

 

if all else fails you will need to check the registry for all references to HP tools and delete or modify the entries related to the install path 

HP Recommended

Here is the thing. It's doing this on other programs randomly. Like for virtual box or open office. 

Above The Firehouse
HP Recommended

I never touched anything. I just cloned my raid 0 and installed the ssd in the pavillion elite and then when I got the z420 I put the ssd in and it worked and updated drivers et . 

Above The Firehouse
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