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HP Recommended
HP ProDesk 600 G6 Desktop Mini PC (9BD70AV)

I've got two ProDesk 600 G6 mini's with Intel Core i5-10500T's a "vPro" sticker on both. I'd like to manage remotely with KVM over IP using Intel's out-of-band management tools. I've succeeded in configuring KVM through Intel Active Management Technology (AMT) on one, but I've failed on the other, identical system. The problematic machine has only options for "Intel Standard Management" - no "Intel Active Managment" including the KVM over IP feature.

 

On both machines, I've updated the BIOS to latest, unprovisioned Intel ME, and re-enabled it. When I boot into the MEBx, the good machine shows something like "Intel AMT Configuration", while the "bad" machine simply shows "Intel Standard Manageability Configuration". What gives? Did I miss a configuration option? Is there some additional firmware I need to install?

 

Here's an example of the options from the "bad" machine with "Standard Manageability" - note there's no "KVM" on the highlighted setting:

Screenshot_20220520-164828.png

If AMT is working, this should show "SOL/Storage Redirection/KVM" - at least based on the options in the other "good" ProDesk.

 

Edited 24 May 2022 to improve clarity.

2 REPLIES 2
HP Recommended

Is Intel Management Engine (ME)Active Management (AMT) enabled in the BIOS under Advanced --> Remote Management Options on both machines?  

You can copy the BIOS settings from the good to the bad by using the Replicated Setup option on the Main BIOS screen with a USB flash drive.  Back it up from the good, restore it to the bad.  Reset the BIOS on the bad machine to defaults first.  Doing this would ensure your settings are consistent.

Is the version listed at the top of the screen the same on both machines? v14.0.0.0004/v14.1.65.1969

 

 

HP Recommended

is the cpu in the problem system a vpro enabled cpu?

 

it's possible someone changed the cpu for one that lacks vpro or the system shipped with a non vpro cpu

 

https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-7739enuc

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